Privacy Policy
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Pine Property Services Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit getpine.co.uk in accordance with UK GDPR and the Data Protection Act 2018.
1. Who we are
Pine is a property sale preparation platform for UK home sellers. Pine Property Services Ltd is the data controller for the personal data you provide to us.
For data protection enquiries, email us at hello@getpine.co.uk.
2. What personal data we collect
We may collect and process the following data:
- Email address — when you sign up for our waitlist or contact us
- Website usage data — through cookies and analytics tools
- Correspondence — if you email us directly
3. How we use your data
We use your data to:
- Send you updates about Pine's launch and features
- Improve our website and content
- Respond to your enquiries
- Comply with legal obligations
We do not sell or share your data with third parties for marketing purposes.
4. Cookies
We use cookies to understand how visitors use our website. For more information, see our Cookie Policy.
5. How we protect your data
We take appropriate technical and organisational measures to keep your data secure, including encryption of data in transit and at rest.
6. Your rights under UK GDPR
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Object to processing based on legitimate interests
- Withdraw consent for marketing at any time
To exercise any of these rights, email us at hello@getpine.co.uk. We will respond within 30 days.
7. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.
8. Contact
Pine Property Services Ltd
Email: hello@getpine.co.uk
Frequently asked questions
Do you sell my data to third parties?
No, we never sell or share your data with third parties for marketing purposes. We only share data with service providers necessary to deliver our service.
Can I request deletion of my data?
Yes. Under UK GDPR, you have the right to request deletion of your personal data. Email us at hello@getpine.co.uk to submit a request. We will respond within 30 days.
Where is my data stored?
Your data is stored on servers located in the EU. Payment data is processed by Stripe in accordance with PCI DSS compliance standards.