CQS Accreditation Explained: Does Your Solicitor Need It?
What the Law Society's Conveyancing Quality Scheme means, why lenders require it, and how to check if your solicitor has it.
What you need to know
The Conveyancing Quality Scheme (CQS) is a voluntary accreditation run by the Law Society for solicitor firms handling residential property work in England and Wales. It is not a legal requirement, but most major mortgage lenders require CQS accreditation for firms on their approved panels. You can verify a firm's CQS status using the Law Society's online directory.
- CQS is a voluntary quality mark from the Law Society, not a legal requirement for conveyancing.
- Most major mortgage lenders (including Halifax, Santander, NatWest, and Nationwide) require the conveyancing firm handling mortgage work to hold CQS accreditation.
- CQS is only available to SRA-regulated solicitor firms. Licensed conveyancers regulated by the CLC are not eligible but are subject to their own quality standards.
- You can check a firm's CQS status for free on the Law Society's Find a Solicitor tool.
- CQS accreditation confirms a firm has proper systems and training in place, but it does not guarantee individual service quality.
Pine handles the legal prep so you don't have to.
Check your sale readinessIf you are selling a property in England or Wales, you may have come across the term "CQS accredited" when searching for a conveyancing solicitor. Some firms display it prominently on their websites. Some lenders insist on it. But what does it actually mean, and should it matter to you as a seller?
This guide explains what CQS accreditation is, who runs it, what firms must demonstrate to get it, and — most importantly for sellers — whether your solicitor needs it to handle your sale.
What is the Conveyancing Quality Scheme?
The Conveyancing Quality Scheme (CQS) is an accreditation programme run by the Law Society of England and Wales. It was launched in 2011 to provide a recognised quality standard for residential conveyancing practices. The scheme is voluntary — no solicitor firm is required to hold it — but it has become a de facto requirement for many firms that want to appear on mortgage lender panels.
CQS accreditation tells you that a firm has been independently assessed against a set of standards covering:
- Case management procedures — how the firm tracks and progresses conveyancing transactions
- Client care — how the firm communicates with clients and handles complaints
- Staff training and supervision — ongoing professional development for conveyancing staff
- Regulatory compliance — adherence to SRA rules,anti-money laundering obligations, and professional indemnity insurance requirements
- File management and record keeping — proper documentation of all transactions
The Law Society describes CQS as providing "a recognised quality standard for residential conveyancing practices" and a "kitemark" that mortgage lenders can rely on when deciding which firms to include on their panels. For a broader look at what your solicitor does during a sale, see our guide on what your solicitor actually does when you sell.
What firms must demonstrate to get CQS
Obtaining CQS accreditation is not a rubber-stamp exercise. The Law Society requires applicant firms to demonstrate compliance across several areas. Here is what the assessment covers:
| Requirement area | What the firm must demonstrate |
|---|---|
| Organisational structure | Clear management structure with a designated CQS senior responsible officer and CQS office manager |
| Conveyancing protocol compliance | Adherence to the Law Society's Conveyancing Protocol, including proper use of standard forms (TA6, TA10, TA7) |
| Client care and communication | Written client care procedures, clear fee information, and a formal complaints process |
| Training | Ongoing training for all staff involved in conveyancing, including updates on regulatory changes |
| Anti-money laundering (AML) | Robust AML policies and procedures that meet the requirements of the Money Laundering Regulations 2017 |
| Professional indemnity insurance | Adequate PII cover meeting Law Society minimum requirements |
| Cyber security | Measures to protect against email interception, fraud, and data breaches — including Friday afternoon fraud prevention |
| File management | Proper record keeping, key date monitoring, and file review procedures |
The Law Society publishes a detailed CQS core practice management standards document that sets out the full requirements. Firms must submit evidence of compliance and may be subject to desk-based or on-site assessments.
The annual audit process
CQS accreditation is not a one-off achievement. The Law Society requires accredited firms to undergo an annual renewal process. This includes:
- Submitting updated self-assessment documentation confirming continued compliance with the CQS standards
- Providing evidence that staff training has been kept up to date
- Confirming that professional indemnity insurance and AML procedures remain in place
- Declaring any regulatory issues, complaints, or claims since the last renewal
The Law Society can also conduct random audits of accredited firms at any time. If a firm fails to meet the required standards during a renewal or audit, its CQS accreditation can be suspended or revoked. This acts as a strong incentive for firms to maintain their standards throughout the year, not just at renewal time.
From a seller's perspective, the annual audit means that a firm's CQS status is a reasonably current indicator of their compliance — though it is worth noting that audits assess systems and procedures, not the quality of individual case handling.
Why mortgage lenders require CQS
This is where CQS becomes directly relevant to property transactions. Most major UK mortgage lenders maintain an approved panel of solicitor firms authorised to act on their behalf in mortgage transactions. When a buyer takes out a mortgage, the lender needs a solicitor to handle the legal work on their behalf (checking the title, registering the mortgage charge, etc.). Lenders use CQS accreditation as a shortcut to assess whether a firm meets their minimum standards.
For sellers, this matters because the buyer's solicitor often needs to be on the lender's panel. If the buyer's solicitor does not hold CQS accreditation, the lender may refuse to instruct them, causing delays while the buyer finds a different solicitor or the lender arranges a separate panel firm.
For your own side of the transaction — acting purely as the seller — CQS accreditation is not strictly required. Your solicitor does not handle the buyer's mortgage work. However, if you are simultaneously buying another property with a mortgage, your solicitor will need to be on your lender's panel, and that usually means holding CQS accreditation.
Which lenders require CQS accreditation?
The table below shows the CQS requirements of major UK mortgage lenders. Note that lender panel requirements change periodically, so it is always worth confirming directly with the relevant lender.
| Lender | CQS required for panel membership? | Notes |
|---|---|---|
| Halifax / Lloyds Banking Group | Yes | CQS mandatory for all panel firms |
| Santander | Yes | CQS mandatory for all panel firms |
| NatWest / RBS | Yes | CQS mandatory for SRA-regulated firms |
| Nationwide | Yes | CQS required, or CLC regulation accepted as alternative |
| Barclays | Yes | CQS mandatory for SRA-regulated panel firms |
| HSBC | Yes | CQS required for panel membership |
| Virgin Money | Yes | CQS or CLC regulation accepted |
| Skipton Building Society | Yes | CQS required for SRA-regulated firms |
Source: Based on publicly available lender panel requirements and the Law Society's CQS information page. Individual lender requirements may change. Always confirm with the specific lender before instructing.
As you can see, CQS has become a near-universal requirement among the biggest lenders. If you are also instructing a solicitor to handle a linked purchase with a mortgage, choosing a CQS-accredited firm avoids the risk of being told mid-transaction that your firm is not on the lender's panel.
How to check if a firm has CQS accreditation
Checking is straightforward and free. There are three ways to verify CQS status:
- Law Society's Find a Solicitor tool. Visit the Law Society's online directory and search for the firm by name or location. The listing will show whether the firm holds CQS accreditation alongside other accreditations.
- Ask the firm directly. CQS-accredited practices are usually happy to confirm their status. Many display the CQS logo on their website, letterhead, and marketing materials.
- Check your mortgage lender's panel. If you are buying with a mortgage, your lender can confirm whether a specific firm is on their approved panel.
If you are comparing conveyancing quotes, checking CQS status should be part of your due diligence, especially if your transaction involves a mortgage on either side.
What happens if your solicitor does not have CQS
If your solicitor does not hold CQS accreditation, the consequences depend on the type of work they are doing:
If you are only selling (no linked mortgage work): There is no problem. Your solicitor does not need CQS accreditation to handle a straightforward sale. They only need to be properly regulated — either by the Solicitors Regulation Authority (SRA) or the Council for Licensed Conveyancers (CLC). For more on the differences between these regulators, see our guide on solicitor vs conveyancer.
If your solicitor is also handling a purchase with a mortgage: This is where it can become a problem. If your lender requires CQS accreditation and your firm does not have it, the lender will not allow that firm to act on their behalf. You would then face one of two options:
- Instruct a separate panel firm to handle the lender's work. This means paying two sets of solicitor fees and coordinating between two firms — adding cost and complexity.
- Switch solicitors entirely to a CQS-accredited firm. This can cause significant delays if you are already mid-transaction, as the new firm needs to take over the file, carry out fresh AML checks, and get up to speed on your case.
The simplest way to avoid this problem is to check CQS status and lender panel membership before you instruct. It takes two minutes and can save weeks of disruption later.
CQS vs CLC regulation: what is the difference?
This is a common source of confusion. CQS and CLC regulation are different things entirely, but they serve overlapping purposes in the eyes of mortgage lenders.
| Factor | CQS (Conveyancing Quality Scheme) | CLC (Council for Licensed Conveyancers) |
|---|---|---|
| What is it? | Voluntary accreditation scheme | Regulatory body (like the SRA) |
| Who runs it? | The Law Society | Independent regulator established by statute |
| Who can hold it? | SRA-regulated solicitor firms only | Licensed conveyancers and probate practitioners |
| Is it voluntary? | Yes | No — CLC regulation is mandatory for licensed conveyancers |
| Scope | Residential conveyancing only | All property and probate work |
| Lender panel acceptance | Accepted by most major lenders | Accepted by many lenders as an alternative to CQS |
| Consumer protection | Complaints via firm, then Legal Ombudsman or SRA | Complaints via firm, then Legal Ombudsman or CLC |
The key point for sellers is that both CQS-accredited solicitors and CLC-regulated conveyancers are competent to handle residential property transactions. The CLC requires its regulated firms to meet their own set of standards for client care, training, and compliance — so a CLC-regulated conveyancer is not "less regulated" than a CQS-accredited solicitor. They are simply regulated under a different framework. For a detailed comparison, see our guide on solicitor vs conveyancer.
Does CQS guarantee quality?
This is an important question, and the honest answer is: not exactly.
CQS accreditation confirms that a firm has systems and procedures in place that meet the Law Society's standards. It means the firm has invested in training, has proper case management processes, and has passed an assessment. That is a meaningful baseline, and it is better than no independent quality check at all.
However, CQS does not assess:
- How quickly individual solicitors respond to emails or phone calls
- The caseload each solicitor is carrying (a common cause of delays)
- Whether the firm provides proactive updates or waits for you to chase
- The quality of advice given on complex issues specific to your property
- Client satisfaction rates or outcomes
Think of CQS as a minimum quality threshold rather than a guarantee of excellent service. A CQS-accredited firm with 200 active cases and overstretched staff may deliver a worse experience than a smaller, non-CQS firm with a manageable workload and a strong reputation.
When choosing a solicitor, CQS status should be one factor among several. Also consider the firm's online reviews, their communication approach, their quoted fees, and whether they offer a no sale no fee guarantee. Our guide on how to compare conveyancing quotes covers what else to look for beyond accreditation.
Choosing a solicitor: where CQS fits in
For sellers, the decision about CQS comes down to your specific circumstances. Here is a practical framework:
CQS is important if:
- You are selling and buying simultaneously, and your purchase involves a mortgage
- You want the reassurance that your firm has been independently assessed against a recognised standard
- Your buyer's lender is asking questions about your solicitor's credentials (rare, but it happens in some situations)
CQS is less important if:
- You are selling only, with no linked purchase
- You are using a CLC-regulated conveyancer (who will have their own regulatory standards)
- You have a strong personal recommendation for a non-CQS firm with an excellent track record
Regardless of CQS status, always verify that your solicitor or conveyancer is properly regulated. You can check the SRA register for solicitors or the CLC register for licensed conveyancers. This is a non-negotiable check that applies to every firm, CQS or not. For a full rundown on how to find and instruct a solicitor for selling, see our dedicated guide.
How Pine helps you get sale-ready
Whichever solicitor you choose — CQS-accredited or not — the biggest factor in a smooth sale is preparation. Most conveyancing delays happen because sellers have not completed their property information forms, gathered certificates, or thought about potential title issues before a buyer comes along.
Pine helps you do this groundwork before you instruct a solicitor. You can complete your TA6 and TA10 forms with plain-English guidance, gather supporting documents, and order property searches at near-trade prices. When you are ready to instruct, you hand your solicitor a ready-made pack — saving weeks of back-and-forth. For a detailed look at what this process involves and what it costs, see our conveyancing costs breakdown.
Sources and further reading
- Conveyancing Quality Scheme — The Law Society (lawsociety.org.uk)
- Find a Solicitor — The Law Society (solicitors.lawsociety.org.uk)
- Solicitor and Firm Register — Solicitors Regulation Authority (sra.org.uk)
- Find a CLC Lawyer — Council for Licensed Conveyancers (clc-uk.org)
- Council for Licensed Conveyancers (clc-uk.org)
- Buying and Selling Your Home — GOV.UK (gov.uk)
- The Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (legislation.gov.uk)
- SRA Transparency Rules — Price and Service Information (sra.org.uk)
Frequently asked questions
What is CQS accreditation?
CQS stands for Conveyancing Quality Scheme. It is a voluntary accreditation run by the Law Society of England and Wales that sets standards for residential conveyancing practices. Firms that hold CQS accreditation have demonstrated compliance with a detailed set of requirements covering case management, client care, staff training, and regulatory obligations. The scheme was launched in 2011 and is reviewed annually.
Do I need a CQS-accredited solicitor to sell my house?
There is no legal requirement to use a CQS-accredited solicitor when selling a property. However, many mortgage lenders require the buyer's solicitor to hold CQS accreditation as a condition of being on their approved panel. If your solicitor is also acting on a related purchase or remortgage, CQS accreditation may be needed. For a straightforward sale with no linked mortgage work, a non-CQS solicitor regulated by the SRA or CLC can handle the transaction perfectly well.
Which mortgage lenders require CQS accreditation?
Most major UK mortgage lenders require the conveyancing firm handling the mortgage work to hold CQS accreditation. This includes Halifax, Santander, NatWest, Barclays, Nationwide, and HSBC, among others. Some lenders accept CQS as one of several acceptable quality marks, while others make it a strict requirement for panel membership. The specific requirements can change, so it is worth confirming directly with the lender involved in your transaction.
How do I check if my solicitor has CQS accreditation?
You can check whether a solicitor's firm holds CQS accreditation by using the Law Society's online Find a Solicitor tool at solicitors.lawsociety.org.uk. Search for the firm by name or location, and the listing will show whether they hold CQS accreditation. You can also ask the firm directly, as accredited practices are usually keen to advertise their CQS status on their website and marketing materials.
What is the difference between CQS and CLC regulation?
CQS is a voluntary accreditation scheme run by the Law Society for solicitor firms regulated by the SRA. The CLC (Council for Licensed Conveyancers) is a separate regulatory body that governs licensed conveyancers. CLC-regulated firms cannot hold CQS accreditation because CQS is only available to SRA-regulated practices. However, CLC firms are subject to their own quality standards and regulatory requirements. Some lenders accept CLC regulation as an alternative to CQS for panel membership purposes.
Does CQS accreditation guarantee my solicitor will be good?
CQS accreditation does not guarantee the quality of individual service you will receive. It confirms that the firm has systems, procedures, and training in place that meet the Law Society's standards. A CQS-accredited firm can still have individual solicitors who are slow to respond or poor communicators. Think of CQS as a minimum quality threshold rather than a guarantee of excellence. Always check online reviews and ask for recommendations alongside verifying accreditation status.
What happens if my solicitor loses their CQS accreditation?
If a firm loses its CQS accreditation, it may be removed from some or all mortgage lender panels. This could cause serious delays if the firm is handling mortgage-related work, as the lender may refuse to release funds through a non-accredited firm. If this happens mid-transaction, you may need to instruct a new solicitor, potentially adding weeks to the process and incurring additional fees. This is rare, but it is one reason to check accreditation status before instructing.
How much does it cost a firm to get CQS accreditation?
The cost of CQS accreditation to the law firm includes an initial application fee and an annual renewal fee, both set by the Law Society. Firms must also invest in meeting the scheme's requirements for training, systems, and compliance. These costs are borne by the firm and are not typically passed on to you as a separate charge, though they may be reflected in the firm's overall fee structure. CQS-accredited firms do not necessarily charge more than non-accredited firms.
Can a licensed conveyancer get CQS accreditation?
No. CQS accreditation is only available to law firms regulated by the Solicitors Regulation Authority (SRA). Licensed conveyancers regulated by the Council for Licensed Conveyancers (CLC) are not eligible for the scheme. However, this does not mean licensed conveyancers are less competent. The CLC has its own regulatory standards and quality requirements. Many mortgage lenders accept CLC regulation as an alternative to CQS when deciding which firms to include on their panels.
Should I choose a solicitor based on CQS accreditation alone?
No. CQS accreditation is one useful indicator among several. When choosing a conveyancing solicitor, you should also consider their fee structure, communication style, caseload, online reviews, and whether they offer a no sale no fee guarantee. A CQS-accredited firm with a heavy caseload and poor communication may deliver a worse experience than a smaller non-CQS firm with excellent client care. Use CQS as a starting point, not the sole deciding factor.
Related guides
View allConveyancing
- →What Are Conveyancing Enquiries and How Should Sellers Respond?
- →What Does My Solicitor Actually Do When I Sell a House?
- →How to Instruct a Solicitor for Selling Your House
- →Solicitor vs Conveyancer: What Is the Difference?
- →What Are Undertakings in Conveyancing?
- →How Long Should It Take for Your Solicitor to Respond?
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